Act! CRM Support. Simple, Local, and Reliable

Already an Act Today Client?

If you’re a current Act Today client, you can submit a support ticket here.
 Our local team will prioritise your request and connect you with the right Act! Certified Consultant to resolve your issue fast. We track every ticket, so you never have to explain your problem twice — and you’ll always know what’s happening next.

*Please note that if you do not have an Act! Support Plan, charges may apply. We will inform you of any costs prior to commencing support.

All Your Support Options in One Place

Whether you need help today or ongoing support for your team, Act Today gives you flexible, transparent options that make it easy to get the help you need, when you need it.

1. One-Off Support Assistance (PAYG Options)

Need help now, but don’t have a current support plan?

Perfect if you:

  • Need help fast with a current technical issue
  • Only need short-term or one-off assistance
  • Prefer to pre-pay without setting up a direct debit or annual plan

Just fill in the quick form, make your payment securely via Stripe (Visa, Mastercard, AMEX), and your selected Act! Certified Consultant will contact you to assist.

2. Act! CRM Support Plans (Best Value for Ongoing Support)

When Act! is mission-critical to your business, you want priority access to people who live and breathe it.

Our Support Plans give you that, a dedicated consultant who knows your setup, integrations, and customisations inside out. You’ll get consistent, expert help that saves you time, reduces downtime, and keeps your CRM running at peak performance.

Support +
Phone

per month + GST
(billed annually)
Exclusively for single-user accounts
Self-service portal (FAQs, guides & videos)
Priority queuing, feature guidance & troubleshooting by phone

Support +
Trainer

per month + GST
(billed annually)
Unlimited users at no extra cost
Self-service portal (FAQs, guides & videos)
Priority queuing, feature guidance & troubleshooting by phone
2 hours/year screen-share Level 2* support/setup/training
*Direct access to an expert with over 15 years' experience
Discount on extra hours (Save $20 per hour)

Support +
Coach

per month + GST
(billed annually)
Unlimited users at no extra cost
Self-service portal (FAQs, guides & videos)
Priority queuing, feature guidance & troubleshooting by phone
2 hours/year screen-share Level 2* support/setup/training
*Direct access to an expert with over 15 years' experience
Discount on extra hours (Save $20 per hour)
2 extra hours/year screen-share Level 2 coaching/customisation
MOST POPULAR

Support +
Specialist

per month + GST
(billed annually)
Unlimited users at no extra cost
Self-service portal (FAQs, guides & videos)
Priority queuing, feature guidance & troubleshooting by phone
2 hours/year screen-share Level 2* support/setup/training
*Direct access to an expert with over 15 years' experience
Discount on extra hours (Save $20 per hour)
2 extra hours/year screen-share Level 2 coaching/customisation
2 extra hours/year screen-share Level 3* consulting/development
*Access to specialists for programming, scripting & advanced project work

28-Day Guided Trial

Set Up Properly, Decide with Confidence

The 28-day extended trial is designed for businesses that want to experience Act! Advantage working inside their business, not just explore features.

To access the extended trial, you’ll book an initial session with an Act Today consultant based in Australia or New Zealand. During this session, we’ll help you set up three key CRM functions that matter most to your business, such as client follow-ups, communication workflows, retention tracking, or referral visibility.

At the 14-day mark, you’ll have a second check-in with your consultant to answer questions, refine your setup, and remove any roadblocks. This ensures you’re not left guessing and that the system is actually supporting your work.

By the end of the 28 days, you’ll know exactly how Act! Advantage fits your business and whether it delivers real value.

What you’ll get from the 28-day extended trial:

  • Guided setup by a local Act Today CRM consultant
  • Three high-impact CRM functions configured for your business
  • A mid-trial review to answer questions and fine-tune usage
  • A realistic view of outcomes, not just features
  • Confidence to decide based on real experience
START YOUR EXTENDED TRIAL

14-Day Free Trial

Get Hands-On with Act! Advantage CRM

The 14-day free trial gives you full access to Act! Advantage CRM so you can explore how it works in your own time. This is the standard Act! trial used by businesses across Australia and New Zealand who want to see the platform before making a decision.

During the trial, you can add contacts, explore client records, test communication tools, and see how Act! Advantage handles day-to-day client management. It’s a straightforward way to understand how the system is structured and whether it feels right for how you run your business.

This option suits businesses that are comfortable exploring software independently and already have a clear idea of what they want from a CRM. There’s no obligation, no setup required, and no pressure,  just time to assess fit.

What you’ll get from the 14-day free trial:

  • Full access to Act! Advantage CRM features
  • A clear look at how contacts, activities, and communication are managed
  • The ability to test the system across desktop and mobile
  • A simple, no-commitment way to assess fit
  • Confidence before taking the next step
START YOUR TRIAL

Download the FREE Guide

How to Choose the Best CRM for Your Business