Advanced PAYG Support

Do you need help with Act! without an Annual Support Plan?

We now have two Pay As You Go (PAYG) options for customers without an Annual Support Plan:

  • Prepaid PAYG
  • Direct Debit PAYG

With Prepaid PAYG support, you’ll get 30 minutes of Advanced Act! support for just $165 plus GST, or purchase up to 5 hours at the same rate. You can return to this page at any time to purchase additional support as needed. Your Act! consultant can usually quote the time you will need to purchase for specific tasks.

Prepaid PAYG Support is perfect for Act! users who:

  • Need help ASAP with a current technical issue
  • Don’t expect to use further phone, email or consulting support for a long time
  • Wish to pre-pay for just the work currently required
  • Don’t want to complete a Direct Debit form or purchase an Annual Support Plan

To get Prepaid PAYG support, simply fill in the form to the right and enter your debit/credit card details.

An Act! certified consultant will then contact you to schedule a time. If you are already working with an Act! consultant, please contact them directly after making your purchase. We accept online payments via Stripe using Visa, Mastercard & AMEX. Once you click the submit button, please be patient as it takes a few seconds to land on the confirmation page.

Includes up to 30 minutes of remote support. Further support will be invoiced in 15-minute increments with a minimum of 30 minutes per session, but will usually require additional pre-payment or a direct debit form. Please see our Terms and Conditions for details.

Direct Debit PAYG is perfect for Act! users who:

  • Wish to avoid the need to prepay next time they need support
  • Can, on this occasion, wait up to 1 business day for our office to process their Direct Debit form
  • Anticipate using phone, email or consulting support again in the near future
  • Wish to pay only on completion of any work
  • Don’t want to purchase an Annual Support Plan

To get Direct Debit PAYG support, please complete the following steps:

  1. Click here to download our direct debit form for PAYG support.
  2. Complete, print, sign & scan the form.
  3. Click here to upload your completed & signed direct debit form securely via Microsoft OneDrive.
  4. Our office will then pre-authorise your debit/credit card for the cost of one 30-minute support session.
  5. Our office will notify you & your Act! consultant that Direct Debit support is ready to use.
  6. Contact your Act! consultant at your convenience to arrange support as request.
  7. Support will be charged to your card on completion of work.
  8. A tax invoice will be provided for each charge to your card, showing paid in full.

Are you using over 2 hours of Act! support per year and want to save money?

Annual Support Plans:

  • Cost less than the included support hours would otherwise.
  • Provide a reduced hourly rate for any additional hours.
  • Allow additional hours to be billed on completion instead of prepaid.
  • Include limited free phone/email support in addition to the included hours.

Click here to see our Annual Support Plans

Note: Providing your mobile phone number indicates consent to receive appointment reminders and other notices from us via text message unless you have already opted-out or opt-out in the future.

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Advanced PAYG Support
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28-Day Guided Trial

Set Up Properly, Decide with Confidence

The 28-day extended trial is designed for businesses that want to experience Act! Advantage working inside their business, not just explore features.

To access the extended trial, you’ll book an initial session with an Act Today consultant based in Australia or New Zealand. During this session, we’ll help you set up three key CRM functions that matter most to your business, such as client follow-ups, communication workflows, retention tracking, or referral visibility.

At the 14-day mark, you’ll have a second check-in with your consultant to answer questions, refine your setup, and remove any roadblocks. This ensures you’re not left guessing and that the system is actually supporting your work.

By the end of the 28 days, you’ll know exactly how Act! Advantage fits your business and whether it delivers real value.

What you’ll get from the 28-day extended trial:

  • Guided setup by a local Act Today CRM consultant
  • Three high-impact CRM functions configured for your business
  • A mid-trial review to answer questions and fine-tune usage
  • A realistic view of outcomes, not just features
  • Confidence to decide based on real experience
START YOUR EXTENDED TRIAL

14-Day Free Trial

Get Hands-On with Act! Advantage CRM

The 14-day free trial gives you full access to Act! Advantage CRM so you can explore how it works in your own time. This is the standard Act! trial used by businesses across Australia and New Zealand who want to see the platform before making a decision.

During the trial, you can add contacts, explore client records, test communication tools, and see how Act! Advantage handles day-to-day client management. It’s a straightforward way to understand how the system is structured and whether it feels right for how you run your business.

This option suits businesses that are comfortable exploring software independently and already have a clear idea of what they want from a CRM. There’s no obligation, no setup required, and no pressure,  just time to assess fit.

What you’ll get from the 14-day free trial:

  • Full access to Act! Advantage CRM features
  • A clear look at how contacts, activities, and communication are managed
  • The ability to test the system across desktop and mobile
  • A simple, no-commitment way to assess fit
  • Confidence before taking the next step
START YOUR TRIAL

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How to Choose the Best CRM for Your Business